What is V2B?
What is V2B?
V2B is the cross-administrative operating philosophy of Vihti Municipality's business and economic services, which focuses on the customer and solution-orientation. V2B was born out of a desire to provide business services in the municipal sector in a clearer, more efficient and customer-oriented way. Here, all services are available from a single point of contact: whether your needs are for business plots, permits or business advice, everything is handled in one place, quickly, with a service path that spans the entire municipal organisation.
Business and locating services with a customer focus
01.
Immediate personal encounter
Our cooperation starts with the first phone call/email, to which we aim to respond immediately.
With us, you will deal with the same person throughout the process.
02.
Needs assessment & consultation
Together, we will map your needs. If necessary, we will be actively involved in consultation and planning.
03.
Cross-administrative handling of matters
We'll put together a cross-administrative team to meet your needs. We serve as a 'one-stop shop' throughout the process, reducing unnecessary bureaucracy.
04.
We're done!
Our way of working is systematic, customer-oriented and cross-administrative. This leads to a swift and clear handling of matters. Let's roll up our sleeves and get down to business!
V2B is our way of working together
A modern, next-gen way of delivering business and economic development services in the public sector.
The purpose of the municipality's business and economic development services is to support businesses and starting entrepreneurs at all business-related challenges. Above all, our mission is to help businesses do well, grow and achieve their goals – to the benefit of both the municipality and the entrepreneur. Together, through this unique symbiosis, we can create a virtuous circle that has a direct impact on our living and working environment.
The V2B business model was created to meet the needs of businesses - we heard the wish of businesses and how they want their affairs to be handled by the municipality. Personalised service, short response times and clear communication throughout the process have often come up in discussions on how to improve the way the municipality deals with businesses.
Above all, V2B fouses on combining straightforward information flow and the municipality's talent portfolio. By eliminating all unnecessary time- and effort-consuming obstacles, we are able to solve problems and situations requiring advice as quickly as possible, always using the right human resources, precisely tailored to the needs.
All this translates into a transparent, low-threshold service for businesses. One in which they don't have to jump from one contact person to another or struggle to keep up. V2B - Welcome to experience business services that are convenient to the extreme!
– Mika Partanen, Business Development Manager of Vihti
10 pledges for an exceptional model of cooperation
01.
We answer your calls.
02.
We will reply to your email within the same day.
03.
If we don't know something, we will search and find the right information for your needs.
04.
If you have challenges regarding growing or developing your business, we can come over for a visit to help you.
05.
For managing and coordinating matters between your business and the municipality, one point of contact is sufficient. We will coordinate the progress of your case with the municipality and your contact person will keep you informed.
06.
When you want to expand your business to Vihti or within Vihti and need market information from potential customers/partners, invite them for a morning coffee. We will help you organise the event, provide facilities and coffee.
07.
When you have good news to share with other entrepreneurs and customers, we are there to help you spread them.
08.
We want to get to know your business as well as you do. That helps us to help you better.
09.
We organise networking events and parties regularly, because sometimes it's good to meet other entrepreneurs and take a small break from the pressures of everyday life.
10.
We deploy all our skills and networks to resolve even the smallest challenge you give to us to work on.
Would you like to find out more?
Use the form to send us a message, email or call us – we'll respond as quickly as possible.